KM Downey & Associates Launches Outsourced Managed Live Chat Services

Kevin Downey, Founder of KM Downey & Associates based in Leawood, KS, recently launched a new website and live chat management services designed for companies that are looking for a more effective and engaging website. While live chat has been around on the internet for quite some time, there are very few companies that offer managed live chat or outsourced live chat assistants. KM Downey & Associates offers its monitored live chat services so that business owners can concentrate on other important aspects of running a successful business.

Particularly effective for companies in the service industry, live chat assistants bring a company's website to life. According to Downey, "A company's website should not be viewed as its virtual business card, but instead as an online storefront with a 'customer service' department that allows visitors to get instant answers to their questions and engage immediately." Downey goes on to stress that considering the competitive nature of the internet today, companies must stand apart from the rest and meet visitors' needs instantly, saving them the hassle of having to email or make a telephone call to get the information they need.

Managed live chat services not only engage potential customers and keep them on a company's website longer, it is also a very effective way to increase leads and enjoy higher conversion rates. The company's team of professionals monitor the activity on a company's website, and can view such information as the visitor's geographic location, time spent on site, even the keywords or search phrases used to find a company's website. These details can be very useful in determining the most effective aspects of a website, and which need improvement.

With KM Downey & Associates monitoring a website, companies will enjoy having an assistant who is thoroughly trained in their business, and who can answer any questions or provide information the visitor is in search of. The visitor enjoys immediate gratification without the hassle of clicking through website pages to find contact or other information, while the company enjoys a website that works hard in terms of converting visitors into leads, and leads into customers.

To learn more about the services available, Downey invites all who are interested to learn more about the incredible possibilities with managed live chat at

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